Serving on a condo board (or strata council, for our friends in BC), is no small task. You’ve been entrusted by your fellow unit owners to make decisions that impact the entire building—from budgeting and maintenance to dispute resolution and long-term planning. And while tasks like reviewing reserve fund studies or coordinating elevator repairs are important, one element can make or break your success as a board: communication.
When residents feel informed, respected, and heard, the entire community thrives. Clear communication builds trust, reduces complaints, and ensures smoother day-to-day operations. For board members juggling volunteer duties with full-time lives, great communication also makes your job easier.
Let’s explore why consistent communication matters and how condo boards—especially when partnered with a professional management company like Converge Condo—can make it happen.
In a condominium, or strata, every unit owner shares responsibility for the common property. When communication is lacking, even minor issues can escalate into major tensions.
Poor communication can lead to:
Good communication creates:
In communities across Canada, this dynamic plays out daily. The most harmonious condo buildings tend to be the best-informed.
Condo owners want quick, easy access to important information. A digital portal (like the one provided by Converge Condo) lets owners:
Benefits for the board:
Don’t let silence fill the gap between AGMs. A regular digital newsletter keeps residents in the loop and avoids the perception that the board is “out of touch.”
Great content includes:
Tone tip: Keep it friendly and concise. You’re speaking to neighbours, not writing a corporate memo.
If the elevator will be out of service or a contractor is painting the lobby, let residents know in advance—and follow up if plans change.
Best practices:
Even when disruptions are necessary, residents appreciate being in the know.
As a volunteer board member, it’s okay if you don’t always have the answer right away. What matters is letting the owner know they’ve been heard.
Example response: "Thanks for reaching out. We’ve flagged your question and will follow up after our next board meeting."
A timely reply can prevent frustration, shows professionalism and respect for everyone’s time.
Healthy communities aren’t just informed—they’re engaged. Invite owners to participate by:
When people feel involved, they’re more likely to support board initiatives and comply with policies.
Good communication isn’t just a warm and fuzzy ideal—it has real benefits:
When expectations are clear and the information is flowing, governance becomes less reactive and more strategic.
At Converge Condo, we specialize in partnering with condo boards and strata councils across Edmonton, Calgary, and Victoria. Converge Condo offers more than just maintenance coordination—we provide structure, systems, and support through:
Our app-based communication platform streamlines everything from owner notices to maintenance tracking. Our team helps respond to owner inquiries, and keep your community running smoothly—without overwhelming your volunteer board.
Whether your building is in Edmonton, Calgary, or Victoria, we help you do more with less stress.
Strong communication is the foundation of any successful condo community. When the board makes an effort to keep residents informed, engaged, and heard, it reduces friction and builds trust. And when you partner with professionals who make that communication easier, the results speak for themselves.
At Converge Condo, we believe a well-informed building is a well-run building. Let’s make communication one of your board’s superpowers.
